Effective Date: [1st Nov., 2025] Last Updated: [20th Nov., 2025]
Reformiqo Business Services Pvt. Ltd. (“Reformiqo,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the data we collect from website visitors, clients, and prospective clients. This policy outlines how we handle your personal information and how we use cookies on the reformiqo.com website and through our related services.
1. Scope and Consent
By using our website (reformiqo.com) or engaging with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy and Cookie Policy.
2. Information We Collect
We primarily collect information to facilitate the provision of our ERP, Zoho, and mobile application development services, manage customer relationships, and improve our online presence.
A. Information You Provide Directly
This includes information you actively submit when filling out contact forms, requesting a consultation, subscribing to our newsletter, or communicating with us.
- Contact Data: Name, job title, company name, email address, phone number, and mailing address.
- Professional Data: Information related to your business needs, project details, budget requirements, and specific service interests (ERP, Zoho integration, mobile development, etc.).
- Communications: Records of correspondence with us via email, chat, or telephone.
B. Automated Information Collection (Website Usage Data)
When you visit our website, we automatically collect certain data about your device and activity using cookies and similar technologies.
- Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Usage Data: Pages viewed, time spent on pages, referral sources, clickstream data, and the dates/times of access.
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To fulfill your requests for consulting, implementation, training, and support related to Zoho, ERP, and Mobile Applications. |
| Communication | To respond to inquiries, schedule consultations, send service updates, and provide technical support. |
| Marketing | To send you newsletters, promotional materials, or other information about our services that may be of interest, based on your consent. |
| Website Improvement | To monitor website traffic, analyze user behaviour, and identify opportunities to enhance the content and functionality of reformiqo.com. |
| Legal Compliance | To comply with legal obligations, enforce our terms of service, and protect the rights, privacy, safety, or property of Reformiqo, our clients, and the public. |
4. Cookies and Tracking Technologies
Cookies are small text files placed on your device (computer or mobile) when you visit a website. They help us remember your preferences and understand how you interact with our site.
A. Types of Cookies We Use
| Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for navigating the website and using its basic features (e.g., remembering form input). | Session |
| Performance/Analytics | Collect anonymous information on how visitors use the site (e.g., page visits, error messages). This helps us improve website performance. | Persistent/Session |
| Functionality | Remember choices you make (such as language preference) to provide enhanced, more personalized features. | Persistent |
| Targeting/Advertising | Used by our partners to build a profile of your interests and show relevant advertisements on other sites. | Persistent |
B. Your Choices Regarding Cookies
Most web browsers allow you to control cookies through their settings. You can usually:
- Refuse all or some cookies.
- Be alerted when a cookie is placed on your device.
Please note that blocking strictly necessary cookies may impact the functionality and experience of our website.
5. Data Sharing and Disclosure
We only share your information with third parties in the following limited circumstances:
- Service Providers: We engage trusted third-party companies (e.g., cloud hosting providers, analytics services, email marketing platforms) to help us operate our business and the website. These providers are bound by confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
- Legal Requirements: If required to do so by law, or in the good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users.
- With Your Consent: We may share your information with any other party with your explicit consent.
6. Data Security and Retention
A. Security Measures
We have implemented technical and organizational measures to protect the personal information we hold against accidental loss, unauthorized access, misuse, alteration, or destruction. We detail our broader security commitments on our Security Page.
B. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing our services, resolving disputes, enforcing our agreements, and meeting legal and regulatory requirements.
7. Your Data Rights (GDPR and Global Privacy Principles)
Depending on your location, you may have the following rights regarding the personal information we hold about you:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Right to Object/Restrict Processing: You can object to the processing of your data, or ask us to restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details provided in Section 9.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us:
Reformiqo Business Services Pvt. Ltd. Email: connect@reformiqo.com Phone: +91-90811-40622 Address: 3rd Floor, Kalp Business Center, Citylight Surat-395007, Gujarat, India
